By WVUA 23 Student Reporter Ivy Ervin and WVUA 23

first_imgBy WVUA 23 Student Reporter Ivy Ervin and WVUA 23 Web Coordinator David Williams IIIAfter three separate mishaps involving customer’s pets, United Airlines is reviewing and changing their animal shipping program called PetSafe.Of the three incidents, two dogs were shipped to the wrong places, and one died while flying in the overhead bin. All three of these accidents occurred in just one week, forcing United Airlines to stop their PetSafe shipping program. The company is one of the most used airlines for shipping animals, and their incident rate is the highest of any airline.In 2017, the Department of Transportation reported that United Airlines had a total of 18 deaths and 13 injured pets. The second highest number of deaths for animals on an airline is only two.While United takes full responsibility and apologized for the issues, many customers, like Sydney Mastrovich, are concerned about flying with their pets in the future.“I think it really is terrible when a company like United where you’re trusting them with your pet’s life and their well-being, and then they betray that trust and either ship them to another country or kill them,” said Mastrovich.Mastrovich believes that United Airlines needs to make the pets’ safety a higher priority. Until they make changes, she says that she won’t trust them with her cat.“I could use United in the future, as long as I hear a clear statement from the company about what went wrong, and what steps they’re going to take to remedy the situation in the future,” said Mastrovich.United expects to finish their review by May 1, but they have not said whether or not they will continue to ship pets once the review is over.last_img read more