By WVUA 23 Student Reporter Ivy Ervin and WVUA 23 Web Coordinator David Williams IIIAfter three separate mishaps involving customer’s pets, United Airlines is reviewing and changing their animal shipping program called PetSafe.Of the three incidents, two dogs were shipped to the wrong places, and one died while flying in the overhead bin. All three of these accidents occurred in just one week, forcing United Airlines to stop their PetSafe shipping program. The company is one of the most used airlines for shipping animals, and their incident rate is the highest of any airline.In 2017, the Department of Transportation reported that United Airlines had a total of 18 deaths and 13 injured pets. The second highest number of deaths for animals on an airline is only two.While United takes full responsibility and apologized for the issues, many customers, like Sydney Mastrovich, are concerned about flying with their pets in the future.“I think it really is terrible when a company like United where you’re trusting them with your pet’s life and their well-being, and then they betray that trust and either ship them to another country or kill them,” said Mastrovich.Mastrovich believes that United Airlines needs to make the pets’ safety a higher priority. Until they make changes, she says that she won’t trust them with her cat.“I could use United in the future, as long as I hear a clear statement from the company about what went wrong, and what steps they’re going to take to remedy the situation in the future,” said Mastrovich.United expects to finish their review by May 1, but they have not said whether or not they will continue to ship pets once the review is over.
Irregular engagements, contractual design flaws and a weak contract management functions at Mount Carmel Hospital were among the deficiencies noted by the National Audit Office (NAO) following its review of the contract for outsourced services. Such deficiences dilutevalue for money said the Auditor General Charles Deguara who on Wednesday presented the report to Speaker Anġlu Farrugia. The NAO found that, as at time of writing of this report, MCH was acquiring this service through a one year negotiated procedure since a new tender was not awarded before the contract’s expiry in July 2018.More than double employedThe report noted that the contract under review originally called for the deployment of approximately 60 full-time equivalents (FTEs), but in fact 134 FTEs were deployed as at September 2018. Moreover NAO found that 47 of these outsourced personnel, though engaged through a contract for clerical services, have been deployed to carry out non-clerical responsibilities, such as maintenance and security duties.This audit observed that, while personnel engaged through this contract and deployed to work as clerks are delivering an acceptable level of quality in their work, some of those deployed to carry out non-clerical duties are not meeting the expected level of service.This concern is accentuated by MCH’s management’s assertion that it was found extremely difficult to dismiss a number of non-performers given that it itself had referred them for engagement to the service provider.Contract not in line with proceduresThe NAO found the cleaning service was procured through a call for quotations even though it significantly exceeded the financial threshold for this method of procurement; no formal and documented contract was in place; a number of deployed personnel carried out tasks not related to cleaning duties; and the output of the outsourced personnel as well as the quality of the cleaning products being used at MCH were questionable.The full report can be read here.WhatsApp <a href=’https://sp2.img.hsyaolu.com.cn/wp-shlf1314/2023/IMG17891.jpg” alt=”last_img” />