The Best Of Telluride Bluegrass Festival 2016 [Gallery]

first_img[Béla Fleck & The Flecktones][Infamous Stringdusters][Punch Brothers][Sam Bush w/ Greensky Bluegrass][The Lil’ Smokies][Yonder Mountain String Band w/ Leftover Salmon’s Vince Hermann][Sam Bush Band w/ Del McCoury][Greensky Bluegrass][Infamous Stringdusters w/ Nicki Bluhm]Full Gallery: This weekend, bluegrass fans from all over flocked to one of the most breathtaking sites in the country, Telluride, for four days of magical music nestled amongst the scenic Colorado Rocky Mountains. The annual Telluride Bluegrass Festival, now running for more than 40 years strong, drew bluegrass favorites and beyond such as Béla Fleck & The Flecktones, Del McCoury Band, Sam Bush Band, Ryan Adams, Leftover Salmon, Greensky Bluegrass, Infamous Stringdusters with Nicki Bluhm, the Punch Brothers and more for a monumental weekend of laid-back vibes and fervent boogieing.Here are some of our favorite moments of the festival, with a full gallery at the bottom (by ontheDL Photography).[Del McCoury Band] Load remaining imageslast_img read more

David Clifton: Licensing Expert – Don’t forget to read the new “Complaints & Disputes” guidance

first_img StumbleUpon The guidance note goes on to set out the ADR requirements, the complaints-related information that must be provided to customers and the Commission’s requirements in relation to information reporting. Further useful information is on the Commission’s website.In order to assist operators, the Gambling Commission has kindly authorised SBC News to reproduce below its flowchart (included within the “Complaints and disputes” guidance) illustrating the complaint process timescales that will apply with effect from 31 October: Submit Share David CliftonUK licensed B2C gambling operators are all hopefully aware of the LCCP changes that come into effect on 31 October. If not, they have a range of options to find out more before it’s too late, for example:the Gambling Commission has published on its website a summary of the key changes, originally announced in August,it has also now posted a 5-minute YouTube video explaining what the changes  will mean for operators and how, in the Commission’s view, consumers will be better protected andif all else fails, they can re-read my Licensing Expert article for SBC News on the same subject entitled “More of the same with yet more to come”.What might have slipped a little more under the radar is that tying in with the updated complaints process requirements introduced by the LCCP changes, what will also come into effect on 31 October, are:the Commission’s “Complaints and disputes: procedural, information provision and reporting requirements” guidance note andits new standards and guidance for alternative dispute resolution in the gambling industry.In many respects, those two documents complement each other, although it’s true to say that whilst the former is directed fairly and squarely at operators to guide them on handling complaints and disputes in line with the Commission’s expectations, the latter is more focused on ADR providers.Nevertheless, they are both worth a thorough read by operators’ compliance, social responsibility and customer relations teams, not least to ensure that their complaints handling policies and procedures are fully updated and implemented in line with amended LCCP social responsibility code provision 6.1.1.Key new aspects within the guidance note include the following:From 31 October 2018 operators must have arrangements in place for their customers to be able to refer any dispute to an ADR provider if they have been unable to resolve the dispute within 8 weeks of receiving it.Operators must also take account of any applicable learning or guidance that the Gambling Commission publishes, and change their policies and procedures as necessary.An expectation exists on the part of the Commission that operators will, amongst other things:accept complaints made in person, over the telephone or via email where such facilities exist, or via third party intermediaries/support tools such as the Resolver web tool,as required by CMA’s Unfair contract terms guidance, not impose unreasonable time limits for customers to make complaints,provide the customer with written confirmation that they have reached the end of the complaints procedure at the end of eight weeks after receiving the initial complaint (or sooner, if the end of the complaints process is reached sooner), with information about how to escalate the case to ADR, andrespond to enquiries from ADR providers within 10 working days of receiving the request. UKGC launches fourth National Lottery licence competition August 28, 2020 Winning Post: Swedish regulator pushes back on ‘Storebror’ approach to deposit limits August 24, 2020 Related Articles Share UKGC hails ‘delivered efficiencies’ of its revamped licence maintenance service  August 20, 2020 _______________________David Clifton – Director – ‎Clifton Davies Consultancy Limitedlast_img read more